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premium disputes

We can assist with premium disputes if you can’t resolve it with your insurance agent.

If you disagree with the premium calculation made by your workers insurance agent, there are ways to get the matter resolved.

You should first discuss your concerns with your existing workers insurance agent.

If you still disagree with your insurance agent and believe your premium calculation does not comply with the Workers Compensation Market Practice and Premiums Guidelines, issued by the State Insurance Regulatory Authority, you can ask us to review the premium calculation. (Download insurer guidance material)

Note: You still have to make your premium payments during this process. If the review results in a revised premium, then your insurance agent will be advised to adjust the premium accordingly.

For further information or to request a review of your premium calculation, email: underwriting.operations@icare.nsw.gov.au

If a resolution is not reached about your premium calculation, lodge a complaint with SIRA on 13 10 50.

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