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Workers Compensation Independent Review Office (WIRO)

The WIRO is an independent statutory organisation that, where possible, resolves complaints made by workers about insurance agents and can facilitate access to free legal advice in some instances.

The Workers Compensation Independent Review Office (WIRO) is an independent office established by the NSW Government to help injured workers and employers navigate through the Workers Compensation Scheme. It also oversees the operations of the scheme to ensure there is a fair, efficient and effective workers compensation system in NSW.

Help for injured workers

If you’re an injured worker with issues, inquiries or concerns about your claim with the insurer, WIRO provides assistance by contacting the insurer to find a solution. Insurers have agreed to provide a response within two business days. Where more information is provided, it may take longer however in many cases WIRO is able to negotiate a reasonable outcome for an injured worker, with more than 80 per cent of complaints resolved within 10 days.

You don’t need to contact the insurer before seeking help from WIRO.

Legal help

WIRO also manages the provision of funding for legal advice and assistance if you’re involved in a dispute with your insurer. This service assists every worker with a reasonable basis for challenging a decision of an insurer through the Workers Compensation Commission.

If you’re seeking funding, you should contact one of the approved lawyers listed on the WIRO website, and an application will be made by that lawyer.

Help for employers

If you’re an employer having difficulty with the management of claims against you by insurers WIRO can help. They can also help you establish a complaint resolution process for complaints arising out of the workers compensation acts.

General workers insurance help

WIRO provides education for everyone involved in the provision of any part of the NSW Workers Insurance Scheme, by providing speakers to any interested group and also by delivering seminars in CBD and regional areas.

Contact WIRO

There is no charge for the service.

Contact WIRO on 13 94 76 or email contact@wiro.nsw.gov.au